Refund & Return Policy

Refund & Return Policy

At HM PURE HARVEST, customer satisfaction and product quality are important to us. We want every customer to enjoy a smooth and reliable shopping experience.

Returns & Exchanges

Due to the nature of food products, we generally do not accept returns or exchanges on opened or used products.

However, if you receive:

  • A damaged product.

  • An incorrect item.

  • A product with a packaging issue.

  • A product that does not match your order.

Please contact us so our team can review your concern and assist you.

How to Request a Return or Refund

If you experience any issue with your order:

  1. Contact us within 24 hours of receiving your parcel.

  2. Share your order number and contact details.

  3. Provide clear pictures or videos showing the issue.

  4. Our support team will review your request and guide you through the next steps.

Refund Process

If your refund request is approved, we will inform you about the refund method and expected processing time.

Refunds will be processed through an appropriate payment method, depending on the original transaction.

Important Information

  • Products must be reported in their original condition.

  • Opened or used food products are generally not eligible for return.

  • Refunds and replacements are subject to verification.

  • Shipping charges may not be refundable unless the issue is caused by an error on our part.

Contact Us

For return, exchange or refund assistance:

Email: hmpureharvest@gmail.com

HM PURE HARVEST
Pure Goodness. Naturally Yours.